Tax Charges
VAT is included in the price.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted when they reach our payment processor. They are not held in clear text on any web site, and we do not store the card details.
Shipping And Handling
Shipping within mainland UK is a flat rate charge of £17.50. For overseas shipping costs please contact us.
Delivery Schedule
Typically there is a two to three day turnaround in shipping your order, although it can take longer for roof kits and some polycarbonate orders. If you would like to know how your order is progressing please contact us.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee
We guarantee your satisfaction. We have inspected the premises of all our suppliers and are confident that the systems they have in place will result in you receiving the best quality products. We back up our claim by offering a 5 year guarantee (full details on request).
Returns Policy
Any claims for damages or missing items must be notified to us within 48 hours of receipt of goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Privacy Policy
The Glazing Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Reaching Us
If you need to reach us, please email us using the contact page, alternatively, you can call on 0845 2417182 (International +44 0845 2417182).
Our Contact details:
The Glazing Shop
Phone: 0845 2417182
Email: sales [at] theglazingshop [dot] co [dot] uk
36 Leicester Road, Billesdon, Lecister, LE7 9AQ
