Terms and Conditions

Tax Charges
VAT is included in the price.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted when they reach our payment processor. They are not held in clear text on any web site, and we do not store the card details.

Shipping And Handling
All orders within the mainland UK are delivered for a flat fee of £18 (including VAT). For smaller items delivery is £7.20 :- e.g. end caps, tapes. To qualify for this rate your purchases must fit into a size 6 jiffy bag (300mm x 450mm) and weigh no more than 1 kg.  For overseas orders, please contact our sales office directly for a shipping quote.

Delivery Schedule
Typically there is a two to three day turnaround in shipping your order, although it can take longer for roof kits and some polycarbonate orders. If you would like to know how your order is progressing please contact us.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee
We guarantee your satisfaction. We have inspected the premises of all our suppliers and are confident that the systems they have in place will result in you receiving the best quality products. We back up our claim by offering a 5 year guarantee (full details on request).

Marlon st Polycarbonate Sheet Warranty - for 25mm, 32mm & 35mm sheets (all colours) except 25mm opal

Palram Sunlite Polycarbonate Sheet Warranty - for 4mm, 6mm, 10mm, 16mm sheets (all colours) plus 25mm opal
   

Returns Policy
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when goods have been custom-made to order, for example cut to size polycarbonate sheets, in which case we are unable to except returns. All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.

We will carry out an inspection of all returned items to check for signs of use that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.

Any claims for damages or missing items must be notified to us within 48 hours of receipt of goods. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Privacy Policy
The Glazing Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Reaching Us
If you need to reach us, please email us using the contact page, alternatively, you can call on 0345 6883694 (International +44 345 6883694).

Our Contact details:
The Glazing Shop
Phone: 0345 6883694
Email: sales@theglazingshop.co.uk
c/o The Internet Shop Ltd
Unit 13, Earlstrees Court, Earlstrees Industrial Estate
Corby, Northamptonshire
NN17 4AX
United Kindgom

 
Product Catalogue