Do your prices include VAT?
All prices on our website include VAT at the standard rate.
Do you charge to cut polycarbonate sheets to size?
No we do this for you completely free of charge. We also tape the sheets for you at no extra cost.
Polycarbonate Sheets - which is the length and which is the width?
For all of our polycarbonate sheet thicknesses, the length is down the flutes of the sheet and the width is across the flutes.
I'm not sure how to work out what I need, can you help?
Absolutely, give us a call on 01536 446395 or drop us an email at sales@theglazingshop.co.uk. We love speaking to our customers and are very happy to help you in whatever way we can.
How easy are the roof kits to install?
All of The Glazing Shop’s roof kits have been designed to be installed by anybody with some DIY skills. All kits have Assembly Instructions in the Brochures area of the site. You will generally need two people to install the roof kits and some "setting out" may be required. If you are in any doubt then please either contact a qualified builder or call the Sales Office on 01536 446395.
Can you do custom sizes of roofing kits?
All our roof kits are modular so this is possible. Contact our sales advisors for a quotation.
How are products delivered?
The majority of delivery areas have set days each week making the lead times around three to four days. Some areas are on weekly runs which make the lead times longer. Most deliveries are made on our suppliers own vehicles however, occasionally they come by carrier service. All products are well packed and we will advise you of the expected dates of delivery when your order is placed. If you are unsure or would like to know more information on shipping to your postcode area please contact us on 01536 446395 before you place your order or look at our postcode map. Please note: Bank Holidays will affect this schedule, please call for further information in this respect. We will always endeavour to meet delivery dates but cannot guarantee arrival of the goods on time. No claims for compensation for late delivery can be accepted. Remote, Highlands and Islands locations can result in longer lead times. There are a small number of postcodes that we cannot currently cover by our carriers, we will advise you if this is the case. We cannot deliver to Ireland or the Isle of Wight. If in doubt please contact us before placing your order and we be happy to advise you.
What are the delivery charges?
Most of our orders are delivered for a flat fee of £25 (including VAT). For smaller items delivery is £7.80 e.g. end caps, tapes etc. To qualify for this small package rate your purchases must fit into a size 6 jiffy bag (300mm x 450mm) and weigh no more than 1 kg.
Please contact the sales office to confirm whether we can deliver to the following areas, and if so whether additional delivery charges apply, before placing an order: Scottish Highlands, remote areas such as Paisley, Inverness, Kirkwall, Llandudno, Shrewsbury, Lland. Wells, Swansea and offshore UK destinations. We must abide by the classifications of remote as advised by our suppliers and their couriers. Any price changes, in this respect, will always be authorised by you in advance of us proceeding with your order. We cannot deliver to Ireland.
What Glazing Bars systems do you offer?
We offer rafter supported glazing bars and self support glazing bars. Rafter bars are designed to sit on a framework e.g wooden rafters and the bars get their support from these. Self support glazing bars are just as described. They are stronger structurally, so no framework is required along the length of the bars.
Are there different types of Rafter bars?
We supply PVC snap down rafter bars and aluminium screw down rafter bars. PVC capped bars suit specific glazing thicknesses e.g 10mm, 16mm, 25mm, 32mm & 35mm. They are suitable for polycarbonate but are not suitable for glass.
Screw down aluminium glazing bars suit all glazing thicknesses and are designed for use with polycarbonate and glass.
Which of your glazing bars are suitable for polycarbonate?
All of our glazing bars are suitable for polycarbonate roofs.
Which of your glazing bars are suitable for glass?
Our screw down aluminium glazing bars are suitable for glass on rafter supported roofs.
Our self supporting glazing bars are suitable for 16mm and 24mm glass units.
Do all of your roofing products need to be bought individually or can you supply complete kits?
Some products are available to order in kits straight from the site, like our Lean To roof kits.
We can also put a kit together for you with all you need for a rafter supported roof. Just get in touch with the sizes you require and we will work out what you need and put together a quotation for a complete kit for you.
Do I have to order online?
Not if you don’t want to! Ordering online is easy through our website but if you prefer to talk to a human please give us a call on 01536 446395 and we can take the order from you over the phone.
What if my question isn’t answered here?
Please call us on 01536 446395. Alternatively use the contact us page or email us on sales@theglazingshop.co.uk and one our sales advisors will come back to you ASAP.