Terms & Conditions of Sale

Tax Charges
VAT is included in the price.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted when they reach our payment processor. They are not held in clear text on any web site, and we do not store the card details.

Shipping And Handling

Most orders within non-remote areas of the mainland UK are delivered for a flat fee of £25 (including VAT). Remote, Highlands and Islands locations can result in additional charges. For smaller items delivery is £7.20 e.g. end caps, tapes etc. To qualify for this small package rate your purchases must fit into a size 6 jiffy bag (300mm x 450mm) and weigh no more than 1 kg.

Please contact the sales office to confirm whether we can deliver to the following areas and if so whether additional delivery charges apply before placing an order:  Scottish Highlands, remote areas such as Paisley, Inverness, Kirkwall, Llandudno, Shrewsbury, Lland. Wells, Swansea and offshore UK destinations. We must abide by the classifications of remote as advised by our suppliers and their couriers. Any price changes, in this respect, will always be authorised by you in advance of us proceeding with your order. We cannot deliver to Ireland or the Isle of Wight.

Delivery Schedule

The majority of delivery areas have set days each week making the lead times around three to four days. Some areas are on weekly runs which make the lead times longer. Most deliveries are made on our suppliers own vehicles however, occasionally they come by carrier service. All products are well packed and we will advise you of the expected dates of delivery when your order is placed. If you are unsure or would like to know more information on shipping to your postcode area please contact us on 01536 446395 before you place your order or look at our postcode map. Please note: Bank Holidays and the Christmas period will affect this schedule, please call for further information in this respect. We will always endeavour to meet delivery dates but cannot guarantee arrival of the goods on time. No claims for compensation for late delivery can be accepted. Please do not book any contractors or fitters until your order has been received. Remote, Highlands and Islands locations can result in longer lead times. There are a small number of postcodes that we cannot currently cover by our carriers, we will advise you if this is the case. We cannot deliver to Ireland or the Isle of Wight. If in doubt please contact us before placing your order and we be happy to advise you.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee
We guarantee your satisfaction. We have inspected the premises of all our suppliers and are confident that the systems they have in place will result in you receiving the best quality products. We back up our claim by offering a 5 year guarantee (full details on request).

Marlon st Polycarbonate Sheet Warranty - for 25mm, 32mm & 35mm sheets (all colours) except 25mm opal

Palram Sunlite Polycarbonate Sheet Warranty - for 4mm, 6mm, 10mm, 16mm sheets (all colours) plus 25mm opal
   

Returns Policy
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned if we are notified within 14 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The goods must then be returned to us within a further 14 days. The only exception to this is when goods have been custom-made to order, for example cut to size polycarbonate sheets, in which case we are unable to except returns. All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.

We will carry out an inspection of all returned items to check for signs of use that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 14 days of receipt of the returned goods.

Any claims for damages or missing items must be notified to us within 7 days of receipt of goods. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

These terms and conditions are in accordance to current business and consumer legislation and do not affect your statutory rights under the Consumer Rights Act 2015.

Privacy Policy

The Glazing Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Reaching Us
If you need to reach us, please email us using the contact page, alternatively, you can call on 01536 446395 (International +44 1536 446395).

Our Contact details:
The Glazing Shop
Phone: 01536 446395
Email: sales@theglazingshop.co.uk
c/o Bappco Ltd
6, Canberra House, Corby Gate Business Park, Priors Haw Road
Corby, Northamptonshire
NN17 5JG
United Kindgom