Frequently Asked Questions

Do your prices include VAT?

All prices on our website include VAT at the standard rate.
 

Polycarbonate Sheets - which is the length and which is the width?

For all of our polycarbonate sheet thicknesses the length is down the flutes of the sheet and the width is across the flutes.


How easy are the roof kits to install?

All of The Glazing Shop’s roof kits have been designed to be installed by anybody with some DIY skills. All kits have Assembly Instructions in the Brochures area of the site. You will generally need two people to install the roof kits and some "setting out" may be required. If you are in any doubt then please either contact a qualified builder or call the Sales Office on 01536 446395.


Can you do custom sizes of roofing kits?

All our roof kits are modular so this is possible. Contact our sales advisors for a custom quotation.


How are products delivered?

Most deliveries are on our suppliers own vehicles however, sometimes they come by carrier service. All products are well packed and we advise you of the expected date of delivery when your order is placed. Lead times are sometimes longer due to the COVID - 19 situation. If you would like to know more information on shipping to your postcode area please contact us. We will always endeavour to meet delivery dates but cannot guarantee arrival of the goods on time. No claims for compensation for late delivery can be accepted. Remote, Highlands and Islands locations can result in longer lead times. There are a small number of postcodes that we cannot currently cover by our carriers, we will advise you if this is the case. We cannot deliver to Ireland.


What are the delivery charges?

Most of our orders are delivered for a flat fee of £22.44 (including VAT). For smaller items delivery is £7.20 e.g. end caps, tapes etc. To qualify for this small package rate your purchases must fit into a size 6 jiffy bag (300mm x 450mm) and weigh no more than 1 kg.

Please contact the sales office to confirm whether we can deliver to the following areas, and if so whether additional delivery charges apply, before placing an order:  Scottish Highlands, remote areas such as Paisley, Inverness, Kirkwall, Llandudno, Shrewsbury, Lland. Wells, Swansea and offshore UK destinations. We must abide by the classifications of remote as advised by our suppliers and their couriers. Any price changes, in this respect, will always be authorised by you in advance of us proceeding with your order. We cannot deliver to Ireland.

 How do i convert feet and inches to metres?

Imperial to Metric Conversion Tool
You can use the calculator below to convert feet and inches to metres.

feet inches



meters  

 

Do you offer a fitting service?

We offer fitting for our canopies in our local area.
 

How much will it cost for your team to install my canopy?

The price varies dependant upon location, the size of the structure to be installed and any anticipated complications. For a fitting estimate please contact us with details of your location and the area the canopy is to be fitted. It is also very helpful if you could email us photos of the area so we can accurately assess the projects requirements e.g if we need to relay block paving this can increase the time involved and associated costs.
 

Do you offer a site survey service for canopies?

We can provide site surveys if necessary for Lean To canopies which we are installing in our local area. We only do so once a price has been agreed in principle. There is a £100 survey fee which is refundable against the cost of your canopy installation should you go ahead.

What if my question isn’t answered here?

Please use the contact page to call or email one our sales advisors to assist you.


  

 
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